We process most orders within 1 to 7 working days after the order has been placed. This is dependent on the items being in stock and the item not being a 'Built To Order' product which can take up to 10 working days. We thoroughly quality check and test all Amiga systems before shipping.
When you originally place your order you have the choice of paying for trackable/insured shipping for your package.
If you have paid for a trackable mail service for your order, you can track it's progress by logging into your account. Click on order history and click the VIEW button next to the order. You can then click the tracking icon for that order.
Please note that in the run up to and during holiday periods, shipping services may operate slower than other times of the year.
An explanation of our order statuses can be found here.
Note: Orders may usually take 1-7 working days before being shipped from us. Built to order/technical configuration items/full systems may take up to 10 working days before being shipped.
Our Dispatch Staff carefully check every package at least twice before shipping to customers.
If you cannot find an item within the package, first read the enclosed Packing Slip for further information. Carefully check all packaging include opening all boxes- we may sometimes pack items together to reduce volumetric weight of your package or provide better protection for the items.
Small components may be easily overlooked when they are packaged with bubblewrap.
If you need any further help, please raise a Support Ticket.
Bank Transfer payments can take between 3-10 working days to be creditted to our bank account. Please note that we must receive confirmation from our bank of your payment before we ship your order.
Please see information regarding our Returns Authorization procedure by clicking here. We do not accept products returned to us without a valid and complete Return Authorization Form included in the package. If for some reason you cannot download this form, we can mail or fax it to you on special request.
Refund or credit notes, once authorized by us, can take up to 10 working days to be processed. Depending on your original payment method, the funds may then take a further few days to appear on your credit card statement or in your bank account.
Usually for the majority of orders our webstore automatically calculates shipping costs.
However, if you place an order with us where the shipping cost is shown as 0.00 and the message 'The shipping rate cannot be determined at this time' is displayed, then we will have to manually calculate the shipping rate.
The shipping rate is based on the weight/volumetric size of the package and the destination. In the event of the shipping costs being zero at time of going through Checkout, we will then contact you afterwards with the quotation for shipping your order and request the additional payment of the shipping costs.
All our refurbished Amiga A1200 are carefully built with new/refurbished parts to the specification of the customer order.
When you place an order, please allow approximately 7-10 working days for assembly and thorough quality testing of your system.
